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1.
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What makes your programming service different and why should I use it?
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We pride ourselves in being a small company that happens to have exceptional website programming and design talent. Because of our combined staff talents, we’re able to move quickly on projects, remain flexible with each customer’s desires, and get the job done in a timely and professional manner. But most of all, our dedication to absolute customer service and ease of communication is what sets us apart from all our competitors.
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2.
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How "technically savvy" do I have to be in order to use your service?
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Lucky for you that the word "technology" only resides within our own walls! Yep, you'll like our friendly staff, and quickly learn that if you want to discuss things "technologically" then you will find plenty of folks here who can do it as well as anyone. But, if you don't have a clue about all this stuff, don't worry. You'll find we don't speak “techno babble” to anyone unless they ask. Instead, we use good old, “down-to-earth-layman -speak” for making sure you completely understand all aspects of your project.
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3.
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What are the service options you offer?
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We offer a wide range of services mainly website design and development, product development, search engine optimization and web usability. We mostly program in PHP and DOT NET technologies. To view a complete list of services we offer, please click here
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4.
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How long does it take to receive a quote from you?
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Usually within 24-hours you will have a quote back from us if your project is pretty straightforward. If a little more complicated, we’ll be getting in touch with you for making sure we completely understand your requirements. Then, again within 24-hours after getting our clarification, you’ll be receiving your quote.
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5.
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What are the technologies that you work in?
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We mainly work in PHP and DOT NET technologies. To see a complete list of technologies we work in, please click here
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6.
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Is your website programming compatible in both PC and MAC platforms?
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This is a good question and one that we seem to be getting more often. The answer is that, for the most part, yes. In most cases our programming, if not too complex, will function correctly in both platforms. However the best answer is, to discuss this with your personal programmer, so he/she will better know your application. Would it be a strict MAC usage?... PC usage? ...or will you be networking both platforms within your organization? Your programmer can help guide you when communicating your project ...which leads to the next question.
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7.
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Will my web programming remain operational if we change or upgrade our systems in the near future?
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As you can well imagine, we’d like to answer “absolutely.” But the truth is that things in this technological environment are continually evolving … and at a very rapid pace! So, in answer to this question, and being as honest as possible … it will depend on how far into the future your business changes will take place. If you can let your programmer know what “might happen” within some specific time frame, a better answer can be provided to you. And we can possibly make sure your new programming remains flexible enough so only minor changes will have to take place when the time comes for your transition.
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8.
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Do you have samples of your work?
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Yes we certainly do. Please checkout our portfolio section to see some of the samples of our work done. If you want to see something more specific, please write to us and we'll get back to you within 24 hours.
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9.
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Do you have any client testimonials?
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Yes. Please click here to see what our clients have to say about us.
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10.
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What are the various ways to communicate with you?
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We use email, Instant Messengers (MSN, Yahoo), Skype (for voice chatting) and the telephone. If you wish to use any other messenger service to communicate, please let us know and we will gladly arrange for the same.
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11.
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How do you ensure client confidentiality?
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We are committed to the security and confidentiality of the information that you share with us. We have set up a reliable information security system with the sole aim of giving you a safe outsourcing experience with maximum benefits. To ensure confidentiality of information, we encourage our clients and programmers to sign in a confidential Non Disclosure Agreement (NDA) at the very initial stages of project discussion. This NDA has legal binding and is an important document which ensures the total security of your information in our hands.
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12.
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Would the timescale be agreed upfront? What would happen if this was over/under estimated?
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Based on your initial requirements, we can give you a rough estimate or a "guesstimate" as some people call it. Once all the requirements are clear and mostly final, we develop a Project Plan with an estimated effort and schedule according to the specified requirements.
But we mostly prefer to work on time-and-material basis. Working with us is like hiring a fulltime employee.
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13.
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What is the experience level of your programmers?
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On an average, the programmers have between one and a half to three years experience, the team leaders and project managers have between four and six.
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14.
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Do you have fluent English speaking representatives?
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All our employees communicate in English and have a good command over the language.
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15.
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What type of internet connection are the programmers using?
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We have high-speed broadband internet connection in all our offices. We also have an alternative back up line, in case the internet connection of the other line is down but this rarely happens.
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16.
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Can I visit the facilities and meet my programmer in person?
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Absolutely! In fact, we encourage our clients, whenever possible, to visit our facilities at any time. The employer-employee relationship can only be strengthened by a personal meeting.
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17.
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How do I hire your employee(s) to work on my project?
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You may hire an individual employee or a dedicated team of programmers/software developers/designers or a combination of employees with different skill sets, to work exclusively on your project. If you are planning to hire an individual employee, we would recommend a "programmer". We call this a Full Time Dedicated Programmer (FTDP), wherein we have different people working for a collective total time of 176 hours a month.
In case of larger teams, we recommend dedicated "persons" in order to enable the team to build expertise on your project/product and business. This will help them to play a pro-active role while working on your projects.
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18.
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Will a Full Time Dedicated Programmer (FTDP) work on more than one client/project?
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No, your programmer will be dedicated to your organisation and will not work for any other client or project - not even on weekends. He is solely your full time dedicated/virtual employee. Once (s)he is dedicated to you/your company, then you are welcome to have him/her work on more than one project as those projects will belong to you.
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19.
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How many hours will a dedicated programmer work on my projects in a week?
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Minimum 40-48 hours a week. We do not work on alternate Saturdays and all Sundays. So the week in which we work even on a Saturday, it would come to 6 working days thus making it 48 hours in that week.
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20.
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How can I monitor the status of my projects?
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All our developers maintain a detailed daily timesheet which is emailed to you at the end of the day. Also all our clients are given a secure login access from where they can monitor each and every activity of the project and even view the timesheets online.
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21.
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What happens if I am unhappy with the progress/ability of the programmer(s)?
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We will be directly responsible for the programmer/team that is working for you. If you are dissatisfied with the output of the programmer(s), we can either modify the process or provide you with a suitable replacement.
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22.
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What if I am still dissatisfied with the programmer(s)/service, how are my interests protected? (e.g. cancellation of agreement, money/time back poilicies etc...)
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We try to prevent the occurence of any such situation by providing you clear problem escalation routes. You may also bring any issue to the notice of the management team and an appropriate solution will be provided.
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23.
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How can I initiate a project? What is the procedure thereon?
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The main steps towards intiating a project activity with us would be to contact us via the 'Get FREE Quote!' form and send in your requirements and other project related details. Within 24 hours of the same, our sales team will get back to you to confirm the details of your enquiry. From that point onwards, a dedicated team of ours will be in constant touch with you to take our relationship forward, throughout the following phases of your project:
* Prelimary Investigation & Requirement Analysis
* Architecture and Database Design
* Prototype Development
* Code Implementation
* Software Testing
* Technical Maintenance
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24.
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What information would you require from me?
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It would be great if you could give us a detailed Request For Proposal (RFP) or say a Requirements Document (RD). This will help us in analyzing your project with greater clarity. If you do not have an RFP or a RD, kindly give us a rough idea of your requirements and our business analysis team will help you develop the necessary document.
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25.
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How do I send my work to you?
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Most of our projects are web based. Hence, we can communicate and transfer files through the Internet. You can send us a brief description or a document about your project requirements during the initial stages of our communication. If you have an application on which you need us to work on or analyze, we will need the following:
* Web Server details
* Database details
* FTP details
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26.
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Do you sell the source code for applications?
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No, We basically share the source code with our clients for any software that we create for them.
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27.
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Will I receive daily progress reports?
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All our developers maintain a detailed daily timesheet which is emailed to you at the end of the day. Also all our clients are given a secure login access from where they can monitor each and every activity of the project and even view the timesheets online.
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28.
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Can I define and enforce our coding standards on your developers? If so what action would be taken if they failed to adhere to the standards?
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In our day to day routine, our employees follow our own defined coding standards and conventions. But if you want them to follow the standards prescribed by you, we allow them to do so. In case the team does not follow the standards defined by you, we take care to ensure that you will not be billed for the time they take to correct the code.
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29.
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Will I be able to access code during the development cycle?
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If you are hiring a dedicated programmer or a team on a contract basis, then you can access the code during the development cycle.
If we work on a project arrangement, you will have access to the code once the final payment is made. Till then we will host the solution on our hosting server for your review and feedback.
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30.
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Do you provide technical support and maintenance?
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Yes. You can contact us anytime of the day using the 'Contact Us' page. Also once your project starts, you will be given the mobile numbers of all the programmers who are part of your project so that you can directly contact them during times of emergency.
Once the project is complete, if you need any application maintenance services, you can contact us. You will need to sign a separate maintenance contract for the same.
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31.
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Can you tell us something about your pricing?
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Our pricing model would differ for each project (based on your requirements) undertaken. However, the general format for pricing is common and we offer 3 different pricing options:
* Fixed Price
* Time and Material (T&M)
* Full Time Dedicated Programmer (FTDP) Price
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32.
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What are the options to make payments?
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You can pay us by credit card, PayPal, check, bank transfer or wire transfer.
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33.
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What is the billing cycle?
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Clients are invoiced every Monday for the previous week and payments are made by the following Friday.
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34.
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Are there any additional costs?
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The only other costs that you would have to bear would be the bank charges that you incur while making the payment, as well as costs of any third party software that you would have us purchase for you or your clients.
We do not charge for the standard tools of our trade such as Photoshop, Dreamweaver, Flash, MS Visual Studio, Zend Studio or Visio. However, if there is any tool that you would have us use for a specific project, we may have to bill you for the same. In such cases, we will discuss with you before implementing such decisions.
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35.
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Do you offer any discount for prolonged service?
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Though our pricing is based on a long term relationship aimed at giving maximum benefits to our customers, if you still feel you deserve a discount, feel free to contact us.
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36.
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Did we answer your question?
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If not, feel free to contact us and we would be glad to answer all your questions.
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